Scheduled maintenanceScheduled maintenance: PayWise infrastructure maintenance is planned from Friday, October 9 at 7:00 p.m. ET through Monday, October 12 at 8:00 a.m. ET. Sandbox and Production services may experience intermittent interruptions during this period. Existing PayWise service URLs and SFTP hostnames will remain unchanged.
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Recovery

Recovery​

Plan for lost devices and failed second-factor events.

Recommended controls:

  • Verified recovery email path
  • Step-up verification before credential reset
  • Security notifications on recovery actions
  • Admin support escalation for high-risk cases

For onboarding/support help, contact [email protected].